Terms & Conditions

To use Baby Flow, you must meet the following eligibility requirements:

• Age: You must be at least 18 years of age or the age of majority in your jurisdiction to create an account.
• Legal authority: You must have the legal authority to enter into a binding agreement. If using the Service on behalf of an organization, you represent that you have authority to bind that organization.
• Parental/guardian status: By creating a baby profile, you represent that you are the parent or legal guardian of the child, or have been expressly authorized by the parent or legal guardian to track information about the child.
• Prohibited users: You may not use the Service if you have been previously suspended or removed from Baby Flow, or if you are located in a jurisdiction subject to U.S. government sanctions.

Baby Flow is not intended for use by children themselves. The Service is a tool for parents and caregivers to track information about children in their care.

As a Baby Flow user, you are responsible for:

• Account security: Maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• Accurate information: Providing truthful and accurate information when creating your account and baby profiles.
• Caregiver management: Managing invitations you send to caregivers, including revoking access when appropriate. You are responsible for ensuring invited caregivers comply with these Terms.
• Data accuracy: Ensuring that the tracking data, growth records, and health information you log is accurate and not misleading.
• Compliance with laws: Using the Service in compliance with all applicable local, state, national, and international laws and regulations.
• Notifications: Configuring notification preferences to ensure you do not miss critical reminders for your baby's care.
• Medical decisions: Understanding that Baby Flow is a tracking tool, not a medical device, and that all medical decisions should be made in consultation with a qualified healthcare professional.
• Third-party access: Ensuring that any data you import from or share with third-party services is done in accordance with those services' terms.

Baby Flow offers optional monthly AI subscription plans that provide access to AI-powered features. Subscription terms are as follows:

• Billing: Subscriptions are billed monthly in advance through Stripe, our payment processor. AI plans include Starter ($2.99/month), Plus ($7.99/month), and Pro ($19.99/month).
• Auto-renewal: All subscriptions auto-renew at the end of each billing cycle unless you cancel before the renewal date.
• Cancellation: You may cancel your subscription at any time from Profile → Subscribe → Manage Subscription. Cancellation takes effect at the end of the current billing period — you retain access until then.
• Price changes: We may change subscription prices with at least 30 days' notice. Existing subscribers will be charged the new rate at the next renewal after the notice period.
• AI request limits: Each AI plan includes a monthly request limit. Requests reset on your billing date. Unused requests do not carry over to the next billing cycle.
• Free tier: The base Baby Flow app can be unlocked with a one-time purchase (see Section 4). Without a subscription, AI features are unavailable but all core tracking remains accessible.
• Taxes: Applicable taxes are added to subscription fees based on your billing location.
• Payment failures: If a payment fails, we will retry. After multiple failures, your subscription may be downgraded or suspended.

Baby Flow offers a one-time Lifetime Access purchase that unlocks all core tracking features forever:

• Lifetime Access ($49.99): A single payment that unlocks all core tracking features — feeding, sleep, diaper, growth, milestones, activities, caregiver access, reports, and checklists — for the lifetime of the app.
• What's included: All current core features and all future core feature updates at no additional cost.
• What's not included: AI subscription features (Starter, Plus, Pro) are separate monthly subscriptions and are not included in the Lifetime Access purchase.
• Non-transferable: Lifetime Access is tied to your account and is non-transferable to other users or accounts.
• Refund window: One-time purchases are eligible for a full refund within 14 days of purchase if you have not significantly used the unlocked features. See Section 6: Refund Policy.
• Payment processing: One-time purchases are processed by Stripe. We never see or store your card information.

Baby Flow offers AI-powered features as part of its subscription plans. These features include a parenting assistant chat, sleep recommendations, feeding analysis, checklist generation, and nursery planning. The following terms apply specifically to AI features:

• Informational only: AI-generated responses, recommendations, and insights are for informational and educational purposes only. They do not constitute medical, legal, financial, or professional advice.
• Not a substitute: AI responses must not replace consultation with qualified healthcare professionals, lactation consultants, or other specialists.
• Accuracy: While we strive for accuracy, AI-generated content may contain errors, outdated information, or inappropriate suggestions. Always verify critical information with qualified professionals.
• Request limits: Each AI plan has a monthly request limit. Requests are counted per message, per recommendation generation, and per analysis. Regenerating a response counts as a new request.
• Data processing: When you use AI features, your baby's profile data and tracking logs may be sent to our AI provider in real-time to generate personalized responses. This data is not stored by the AI provider for training purposes.
• No guarantees: We do not guarantee the availability, accuracy, or usefulness of any AI-generated content. AI features may be modified, suspended, or discontinued at any time.
• Acceptable use: You must not use AI features to generate content that is unlawful, harmful, harassing, or that violates the rights of others.

We want you to be satisfied with Baby Flow. Our refund policy is as follows:

You may delete your account at any time, and we may suspend or terminate accounts under certain circumstances:

You agree to use Baby Flow only for lawful purposes. The following activities are strictly prohibited:

• Unlawful activity: Using the Service for any purpose that violates applicable local, state, national, or international law.
• Unauthorized access: Attempting to gain unauthorized access to the Service, other users' accounts, or our systems.
• Impersonation: Impersonating any person or entity, or falsely representing your relationship with a person or entity.
• Misuse of caregiver features: Creating baby profiles for children you are not authorized to track, or inviting caregivers for fraudulent purposes.
• Data manipulation: Intentionally entering false or misleading data that could harm other users or the Service.
• Harmful code: Uploading viruses, malware, or any code designed to disrupt or damage the Service.
• Scraping: Using automated tools to scrape, extract, or collect data from the Service without our written permission.
• Reverse engineering: Attempting to decompile, reverse engineer, or otherwise extract source code from the Service.
• Spam: Using the messaging or invitation features to send unsolicited communications.
• Abuse of AI: Using AI features to generate content that is harmful, misleading, unlawful, or that violates the rights of others.
• Account sharing: Sharing your account credentials with others. Each person must have their own account or be invited as a caregiver.

The Service contains content owned by Baby Flow and content generated by users. Ownership is defined as follows:

• Baby Flow content: All software, design, text, graphics, logos, icons, knowledge articles, development guides, templates, and proprietary algorithms are owned by Baby Flow and protected by intellectual property laws.
• Pre-built content: Knowledge articles, developmental milestone guides, checklists, and educational content provided within the app are owned by Baby Flow. You may view and use this content personally but may not reproduce, distribute, or commercially exploit it.
• Brand assets: The Baby Flow name, logo, and brand identity are trademarks of Baby Flow. You may not use them without written permission.
• Generated reports: Reports generated from your data (e.g., pediatrician reports, growth summaries) are owned by you once generated. You may share, print, or distribute your own reports.
• AI-generated content: AI responses generated from your prompts are provided for your personal use. Baby Flow retains ownership of the underlying models and algorithms, but the specific output is yours to use personally.

You are solely responsible for the content you create, upload, or share within Baby Flow, including: baby profiles, tracking logs, growth records, photos, notes, milestones, and messages to caregivers. The following terms apply:

• Ownership: You retain ownership of all content you create within the Service.
• License to Baby Flow: You grant Baby Flow a non-exclusive, royalty-free license to host, store, process, and display your content solely for the purpose of operating the Service and providing features to you and your invited caregivers.
• No sale of content: We will never sell your user-generated content to third parties.
• Responsibility: You are responsible for ensuring that your content does not violate any law or the rights of any third party.
• Photos: Photos you upload of your baby are stored securely and are accessible only to you and invited caregivers. They are never made public, indexed by search engines, or used for AI training.
• Caregiver messages: Messages and notes shared within the caregiver team are the responsibility of the senders. Baby Flow is not liable for the content of user-to-user communications.
• Content removal: You can delete any of your content at any time. Deletion is permanent and cannot be undone.
• Right to remove: We reserve the right to remove content that violates these Terms, our Acceptable Use Policy, or applicable law.

All intellectual property rights in the Baby Flow Service are owned by Baby Flow or its licensors. This includes:

• Software: The Baby Flow application, including its source code, architecture, and user interface design.
• Content: All educational articles, developmental guides, checklists, templates, and curated reference data (e.g., WHO growth standards, vaccination schedules, teething charts).
• Trademarks: "Baby Flow" name, logo, and related brand assets.
• AI models: The AI features are powered by third-party AI providers under license. The models, algorithms, and underlying technology are not owned by Baby Flow and are subject to those providers' terms.
• Third-party content: The Service may contain or link to third-party content that is subject to separate licensing and ownership terms.

You may not copy, modify, distribute, sell, lease, or create derivative works from any part of the Service without our express written permission. Unauthorized use of our intellectual property may result in legal action.

To the maximum extent permitted by applicable law, the following limitations apply:

We are committed to resolving disputes fairly and efficiently. The following dispute resolution process applies:

These Terms should be read in conjunction with our Privacy Policy and related legal documents, which describe how we collect, use, and protect your data:

• Privacy Policy — How we handle your personal and baby data (available at /legal/privacy)
• Cookie Policy — How cookies and tracking technologies are used (/legal/cookies)
• Medical Disclaimer — Important limitations on the Service's health-related features (/legal/disclaimer)
• AI Disclaimer — Limitations and terms specific to AI-powered features (/legal/ai-disclaimer)
• Data Retention Policy — How long we keep your data (/legal/data-retention)
• Child Data Protection — How we protect data about children (/legal/child-data-protection)
• Acceptable Use Policy — Detailed acceptable use guidelines (/legal/aup)

These documents are incorporated into these Terms by reference. Any violation of those policies is a violation of these Terms.

We reserve the right to modify these Terms at any time. When we make material changes, the following process applies:

• Notice: We will notify you in-app and via email (if available) at least 30 days before material changes take effect.
• Versioning: Each version of the Terms is identified by a version number and effective date. The current version is 2025-06, effective June 24, 2026.
• Re-acceptance: For material changes, you will be prompted to review and accept the updated Terms the next time you open the app. Continued use after the effective date constitutes acceptance.
• Non-material changes: Minor clarifications, formatting, or administrative changes may be made without prior notice. We will update the "Last updated" date.
• Subscription changes: Changes that affect subscription pricing or terms will follow the notice period described in Section 3.
• Legal compliance: We may make immediate changes without notice if required by law, court order, or to address security vulnerabilities.
• Archive: Previous versions of these Terms are maintained in our records and are available upon request.